Shipping policy

Shipping Policy

Thank you for shopping with SukhBox.

Every SukhBox product is thoughtfully created to inspire wellbeing and meaningful conversations. Since many of our products are made to order, please allow a little extra time for production before shipping.

Processing Time

• Most orders are processed within 2–5 business days.
• During launches, festive seasons or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery after dispatch:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions or public holidays.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking details.

Address Accuracy

Please ensure your shipping address and contact number are accurate before placing your order.

SukhBox cannot be responsible for delays or failed deliveries caused by incorrect shipping information provided by customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at shop@soulsukh.com.

Please include:

• Your Order ID
• Photographs of the product
• Photographs of the packaging

We'll review your request and arrange a replacement where applicable.

Lost Shipments

If your tracking shows no movement for an extended period or your package appears lost, please contact us. We'll work with our courier partners to investigate and resolve the issue.

Questions?

For any shipping-related enquiries, contact us at:

shop@soulsukh.com

Thank you for supporting SukhBox and helping us spread conversations around mental wellbeing.