Refund policy

Return & Refund Policy

At SukhBox, every product is thoughtfully created to inspire conversations around mental wellbeing. Since many of our products are printed and made specifically for each order, we encourage customers to review product details, sizing and colour options carefully before placing an order.

Returns

As our products are made to order, we do not accept returns or exchanges for:

• Change of mind
• Incorrect size selected by the customer
• Colour preference
• Accidental orders

Please refer to our size guides before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, we'll gladly replace it.

Please email us within 48 hours of delivery at:

shop@soulsukh.com

Include:

• Your Order ID
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will review your request and, if approved, arrange a replacement at no additional cost.

Cancellation Policy

Orders may be cancelled only before they enter production.

Once production has begun, orders cannot be cancelled because they are printed specifically for you.

Refunds

Refunds are issued only if:

• A replacement cannot be provided
• The product is unavailable
• The order cannot be fulfilled

Approved refunds will be processed to the original payment method within 5–10 business days.

Need Help?

For any questions regarding your order, please contact:

shop@soulsukh.com

We appreciate your understanding and thank you for supporting SukhBox's mission to make conversations around mental wellbeing more visible, meaningful and accessible.